At Srotimi, we focus on delivering thoughtful, high-quality design work through a collaborative process. These terms outline how projects are handled, including expectations around payments, cancellations, and ownership of work.
When a project is scheduled, the allocated work time is reserved specifically for your product or brand.
I dedicate time to research, design exploration, prototyping, and communication throughout the engagement.
Once work on a task or phase begins, that time is considered consumed and billable, regardless of whether the final design direction is selected.
Clients may request to stop or cancel work at any point, subject to the conditions described in this policy.
Projects typically begin once an initial 55% deposit or first payment has been received.
Depending on the scope, payments may be structured as:
Upfront payment
Milestone payments
Monthly or retainer-based billing
All invoices are expected to be paid within the timeframe specified on the invoice.
Delays in payment may result in:
A pause in active work
Adjustments to delivery timelines
Final deliverables may be withheld until all outstanding balances have been cleared.
Projects typically begin once an initial 55% deposit or first payment has been received.
If cancellation occurs before work has started, payments may be refunded minus any administrative or preparation costs.
If cancellation happens after work has begun, only the portion of the project that has not yet been worked on may be eligible for a refund.
Any design work, research, or time already spent on the project cannot be reversed or refunded.
Payments covering completed work or delivered files are non-refundable.
If a project is terminated early, refunds may apply only to the unused portion of the agreed work period.
Discovery sessions, product research, strategy work, and onboarding are considered completed services and are therefore not refundable.
Approved refunds may take several business days to process depending on the payment provider.
Projects typically include a defined number of revision rounds to refine the design.
Revisions allow for improvements and adjustments based on feedback.
Requests that fall outside the agreed scope or exceed the revision limit may be treated as additional work and billed separately
If concerns arise during a project, both parties agree to first attempt to resolve the matter through open communication.
Our goal is always to reach a fair and reasonable solution while maintaining a positive working relationship.
